Returns, Refunds, & Replacements

Because every tumbler is custom engraved to your specifications, all sales are final. We are unable to accept returns or exchanges on custom orders.

Our Quality Guarantee: If your order arrives with an engraving error that was our mistake, or if your tumblers are damaged during shipping, we will replace the affected items at no cost to you. Contact us within 3 days of delivery with your order number and a photo of the issue.

Incorrect Artwork: We engrave exactly what you approve through our customization tool. Please double-check your design, spelling, and placement in the preview before completing your order. We are unable to offer replacements for errors in customer-submitted artwork.

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Contact Us About an Order

If you have a question about shipping, a problem with your order, or need to request a replacement, email us at contactbenchmarktrading@gmail.com with your order number and we'll get back to you within 24 hours.